Refund
Policy

We want every subscription to Soulmate to be a positive experience. When something goes genuinely wrong — a technical failure, an accidental charge, a billing error — we want to make it right. This policy explains exactly when and how refunds are granted.

We ask that all refund requests be accompanied by a clear description of the issue. This helps us understand what went wrong, fix it for everyone, and process your request accurately.

The 24-hour clock starts from the moment your payment is processed, as confirmed by your payment receipt. Refund requests submitted outside this window — regardless of reason — are not eligible under this policy.

We strongly recommend reviewing your subscription details and testing the App immediately after any payment to ensure everything is working as expected.

To be considered for a refund, all of the following must be true:

• 1
  Within 24 hours — Your request is submitted within 24 hours of the payment date and time.
• 2
  Valid issue provided — You have clearly described the problem that led to your refund request. Vague requests (e.g. "I want a refund") will not be accepted without further detail.
• 3
  Account in good standing — Your account has not been suspended or terminated for Terms of Service violations.
• 4
  First refund request — You have not previously received a refund for the same subscription plan. Refunds cannot be claimed repeatedly.

Meeting these criteria does not guarantee a refund — each request is reviewed individually against the valid issues listed below.

The following are considered valid grounds for a refund request, provided the 24-hour window has not passed:

Follow these steps to submit a refund request within the 24-hour window:

Once a refund is approved, the funds are returned to your original payment method. Processing times vary depending on your payment provider:

• Credit / debit cards — 5 to 10 business days
• UPI — 3 to 5 business days
• Net banking — 3 to 7 business days
• Wallets — 1 to 3 business days

We cannot speed up refunds once they have been submitted to your payment provider. If a refund does not appear after 10 business days, please contact us and we will investigate with the payment processor on your behalf.

Our liability, in any circumstance, is limited to the amount you paid for the subscription in question. We are not liable for any indirect, consequential, or incidental damages resulting from subscription or billing issues.

This policy does not affect any statutory rights you may have under applicable consumer protection laws in your jurisdiction.

For all refund requests and billing enquiries, please email us at [email protected]. Remember — you must include a clear description of the issue for your request to be reviewed.

We respond to all messages within 24 hours and genuinely want to resolve any problems you have.