Get in touch
We read
every
message.
No bots, no ticket numbers, no automated replies that don't actually help. Just real people who care about the app — and about you.
We typically reply within 24 hours
What we can help with
Account & billing
Subscription questions, cancellations, refunds, or anything to do with your account.
Something broke
Bug reports, unexpected behaviour, anything that isn't working the way it should.
Feature ideas
A feature you wish existed, something you think could be better — we genuinely want to hear it.
Privacy & data
Questions about how your data is stored, encrypted, or how to delete your account entirely.
Press & partnerships
Media enquiries, collaboration ideas, or anything business-related.
"Every message we get makes the app a little better. Keep them coming."
— The Soulmate team